Customer service

We have collected the most frequently asked questions for you here.

How can we help?

FAQ

Customer service

Who should I contact if I have questions?

If you have any questions about your order or our CALYMA products, our customer service team will be happy to help. Simply send an email with your request to hello@calyma.de or use our contact form .

Which size fits me?

Our tops all correspond to the standard clothing sizes:

  • S (36/38): Chest circumference approx. 88cm
  • M (40/42): Chest circumference approx. 96cm
  • L (44/46): Chest circumference approx. 104cm
  • XL (48/50): Chest circumference approx. 116cm

For the panties and long trousers, the following sizes apply as a guide:

  • S (36/38): hip circumference approx. 97cm
  • M (40/42): Hip circumference approx. 103cm
  • L (44/46): Hip circumference approx. 109cm
  • XL (48/50): hip circumference approx. 119cm

Our back warmer is also available in the standard clothing sizes:

  • S (36/38): waist circumference approx. 65-77cm
  • M (40/42): waist circumference approx. 78-88cm
  • L (44/46): waist circumference approx. 89-101cm
  • XL (48/50): waist circumference approx. 102-113cm

Payment, Shipping & Delivery

We ship all our packages with DHL.

Is VAT included in my order?

For orders to Germany and other European countries, the corresponding VAT is automatically included.

Orders from third countries (Switzerland, Norway, UK, Canada and USA) are VAT-free.

Which countries does CALYMA ship to?

We ship your order within Germany and to other European countries.

In addition, we now also ship to Switzerland, USA, Canada, UK and Norway.

How much are the shipping costs?

Our shipping costs are broken down by region as follows:

  • Germany: €2.99; free shipping for orders over €100
  • European countries: 9.90€
  • Norway, USA, Canada: 12.90€
  • Switzerland: 14,90€ incl. customs duties


Can I track my delivery?

With every order you will receive a DHL tracking code by email, which you can use to track your delivery.

Is the invoice for my order included in the package?

You'll receive all important documents related to your order by email. We'll also include a paper invoice with your package.

Vouchers

Where can I redeem a voucher or discount code?

You can enter your valid discount code or voucher in the designated field below the order summary during checkout.

I forgot to enter my discount code when ordering. Can I still redeem it later?

Unfortunately, it is not possible to subsequently apply a voucher or discount code.

Return

Can I exchange or return purchased goods?

You can return your orders to us within the statutory return period. This means you have 30 days to register your return with us.

Please note that the return must be sent to the following address:

Peters GmbH CALYMA
Bolstraße 32
72459 Albstadt


For returns from European and non-European countries, please contact us at hello@calyma.de

What do I have to do if I want to return an item?

If you wish to exchange or return an item, the item must be in the same condition in which you received it. This means it must be returned to us unworn, unused, with tags attached, and in its original packaging.

If these requirements are met, you can create a free DHL return label for returns from Germany.

For returns from European and non-European countries, please contact us at hello@calyma.de.

We will inspect your return and notify you once we have processed the refund.

Can I exchange an item?

If you would like to exchange an item you have already purchased, please return it to us in accordance with our return policy.

Peters GmbH CALYMA
Bolstraße 32
72459 Albstadt

Once we have accepted your return, you can purchase the new item in a separate order.

Who bears the return costs?

Returns for orders within Germany are free of charge.

Please create a DHL return label for this purpose. You can also find the link via the cancellation form in our menu at the bottom of the website.

Get in touch

Do you have any questions about your order or our products?
Then please write to us at hello@calyma.de or use our contact form.